LUNA | Help & Support

Help & Support

Immediate answers to many of your questions are available here, along with a contact form for additional support.

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Knowledge Base.

All of LUNA's features and functionality are clearly documented and available in the online Knowledge Base both here and in-app.

Learn More
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Video Walkthroughs.

Prefer to watch instead of read? Many of LUNA's most important features are demonstrated and explained on the YouTube channel.

Watch Playlist

Icon For Group-chat Make Contact.

If you are having any problems with your account, or have any questions that aren't answered on the website, please send us a message here and someone will respond ASAP.

Questions?

Let's help you out.

You can signup by clicking here to enter your email and payment details.

While there is no free trial period for LUNA at this time, note that you can signup for the monthly plan for only $5 today, then cancel at any time.

Of course, if you're planning to use LUNA for a while, the yearly plan of $36 saves you 40% over the course of a year!

You can cancel your subscription at any time by logging into your LUNA account then navigating to Your Name > My Account > Manage Subscription & Billing.

This will open your billing portal where you can cancel your subscription.

It is important to note you will continue to receive full access to LUNA until the end of your current billing cycle, which is shown in your billing portal.

All payments are made at the start of your billing cycle, whether you are paying monthly or yearly. At this time, LUNA does not offer any refunds (prorated or in full) when canceling your subscription.

Please note that even if you do cancel your subscription, you will continue to have full access to LUNA for the remainder of your current billing period.

YES! Once you select your plan (monthly or yearly), you simply use your email address and password to login.

You can login using any device connected to the internet with no restrictions.

Cloud software (also called a "web app") requires no installation and is delivered through your web browser.

This means you can login to LUNA anytime you're online, and with any device.

Updates are deployed to LUNA on an ongoing basis and are handled completely by us.

You will be delighted to login and see new features show up automatically, without ever needing to install or update any software.

And the best part? Updates are 100% free and do not cost extra.

On March 28th, 2021, we increased the subscription fee for all new subscribers.

This means all customers with an active and current subscription prior to that date will continue receiving the legacy price of $3/mo or $25/yr, depending on their selected payment plan.

If you think this applies to you, make sure to read and understand the Legacy Pricing requirements.